About us

As our security policy may be modified at any time and without prior notice, we invite you to read it regularly on this page. If major changes are made, we will inform you in advance by email or post so that you can examine them before they take effect. By connecting to this site, you confirm that you accept the policy, these terms and conditions and any updates without reservation.

The www.joyance-journey.com site is the property of Joyance Journey.

Host : OVH

Protecting your data

We undertake to implement all appropriate technical and technological measures to protect your personal data against unauthorized or illegal access, disclosure, loss or destruction. In the event of unauthorized access, we undertake to notify you as soon as possible, and to take the necessary measures to limit the impact and damage as far as possible. Under no circumstances shall these undertakings be construed as an admission of fault or liability on the part of the establishment or the Group for the occurrence of the incident in question. Joyance Journey is committed to an ongoing process of compliance with the General Data Protection Regulation of May 25, 2018; so that our users’ data is collected and used in a transparent, confidential and secure manner. The www.joyance-journey.com website is governed by French law. Visitors accessing the site from abroad, must ensure compliance with locally applicable laws.

Intellectual property

Joyance Journey holds, reserves and retains all property rights, in particular intellectual property rights, including reproduction rights on this site and the elements it contains (graphics, text, images, logos and icons as well as their layout). All other rights not expressly mentioned herein are reserved.

Consequently, any partial or total reproduction, distribution, modification, retransmission or publication of this site and the elements it contains is strictly forbidden without written authorization from Joyance Journey.

Joyance Journey trademarks may not be used in connection with any other trademark, product or service in any manner that is likely to cause confusion among users or discredit Joyance Journey.

Trademarks, patents, logos and all other distinctive signs contained on this site are the property of Joyance Journey or are subject to authorization of use. No right or license may be attributed to any of these elements without the written authorization of Joyance Journey or the third party holding the rights.

Personal data processing

The information we collect is for the exclusive use of Joyance Journey. No personal data concerning you will be given, rented or sold to any third party or organization (in any case, and what’s more, without your consent). Visitors to this site are informed and authorize that information (cookies) may be temporarily stored on the hard disk of their computer in order to facilitate navigation on the site. Users are free to refuse these cookies by configuring their browsers according to the procedures detailed on the www.cnil.fr website.

Any personal information you may transmit to Joyance Journey is subject to the provisions of the French Data Protection Act no. 78-17 of January 6, 1978, relating to data processing, data files and individual liberties, as amended.

As such, you have the right to access, rectify and delete any personal information concerning you, which you may exercise at any time by writing to : Joyance Journey, 77 rue Prunier – 33300 Bordeaux.

What is a cookie?

A « cookie », also known as a « tracer » or « cookie », is a file containing information relating to your browsing on the Internet: pages consulted, date and time of consultation, preferences as to the parameters of the sites visited, recognition of your presence on social networks through sharing buttons, etc. A cookie is defined as a file recorded by the machine’s browsing tool in a dedicated storage space. A cookie is defined as a file recorded by your browser in a dedicated storage space. It is stored when a website is consulted. Its recording on the hard disk in no way gives rise to the disclosure of personal information concerning the surfer. Thanks to this text file, the website can identify the terminal in which it is deposited and memorize the information necessary for its browsing.

Data collecting

We collect your data on certain pages of the site allowing you to interact with the agency through request forms. These forms enable you to subscribe to our newsletter, contact us or request an appointment (this list is not exhaustive).

The information collected will be processed for sales, marketing and educational purposes. The recipients of this data are exclusively the agency’s administrative departments.

Google Analytics

joyance-journey.com uses Google Analytics to help us analyze how visitors use this site. Google Analytics uses cookies. The anonymous information generated by the Google Analytics cookie about your use of our site is transmitted to Google. This information is then processed to compile statistical reports about activity on our site only. We use these reports to evaluate aggregate usage data so that we can optimize our content and marketing, and better respond to users’ needs and interests. You can deactivate Google Analytics data collection at any time by visiting this Google Analytics deactivation page: https://tools.google.com/dlpage/gaoptout?hl=fr

Google Analytics demographics and interests features

Joyance Journey is committed to ensuring that its site contains content that is valuable and useful to the users who visit it. To assist us in this, we have integrated the demographic and interest reporting features of Google Analytics. These tools enable us to access anonymous data about the gender, age and interests of our site’s users, so that we can tailor our content to better reflect their needs. As this information is collected by your Google advertising preferences profile, it is not provided to us in a format that identifies you personally. By this we mean that we have no way of identifying which of this information is about you, nor do we intend to be able to do so. You can deactivate DoubleClick’s cookie data collection at any time by visiting this Google ads deactivation page: https://www.google.com/intl/fr/policies/technologies/ads/

Third-party tools and data linking

We will not allow third parties to use our statistical analysis tools to track or collect personally identifiable information about our site users. Google will not associate your IP addresses with those held by other Google services. Nor will Google link or attempt to link an IP address with the identity of a computer user. We will not associate data collected on our site with data allowing the personal identification of a user, whatever the source.

Exclusion of warranty and technical liability

The user of the www.joyance-journey.com website acknowledges having read these terms of use and agrees to comply with them. Joyance Journey cannot be held responsible for any direct or indirect damage that may result from access to or use of the site and/or this information, including inaccessibility, loss of data, deterioration, destruction or viruses that may affect the user’s computer equipment and/or the presence of viruses on its site. Although Joyance Journey strives to provide reliable content on its site, it does not guarantee that its content is free from inaccuracies or omissions, and cannot be held responsible for errors or omissions, or for the unavailability of information and services. Joyance Journey reserves the right to make improvements and/or changes to the content of its site at any time and without prior notice. Consequently, the user acknowledges that he/she uses this information under his/her sole responsibility.

Hyperlinks to other sites

The site may include links to other sites or other Internet sources. Insofar as Joyance Journey cannot control these external sites and sources, Joyance Journey cannot be held responsible for the availability of these external sites and sources, and thus declines all responsibility for the content, advertising, products, services or any other material available on or from these external sites or sources. These links are provided as a service to users of the Joyance Journey website. The decision to activate the links is yours alone. We remind you that non-affiliated sites are subject to their own terms of use.

Contact us

If you have any questions or complaints about our policy, please send an email to contact@joyance-journey.com or a letter to Joyance Journey – 77 rue Prunier, 33300 Bordeaux.

Photos © : Joyance Journey & Shutterstock